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Frequently Asked Questions

Some of our styles are limited-run with no plans for restocking, while others are part of our core collection that periodically return to stock. Our most popular styles tend to sell out quickly so we advise making a purchase as soon as possible to avoid missing out on the pieces you've been coveting.

Please visit our Sizing page for a comprehensive fit guide. If you are still unsure, feel free to contact us with your measurements and we will help you out!

We are based in Melbourne, Australia but we ship worldwide. Orders outside of Australia may be subject to custom duties and taxes applied at the destination country. Any additional fees are the responsibility of the recipient. 

If you are unsure whether we deliver to your city or country, please contact us first.

Australia: We ship with Australia Post. Standard shipping (2-8 business days) is $5 or FREE with orders over $50.
Express shipping (1-2 business days) is $10 or FREE with orders over $150.

International: We ship internationally with DHL Express. See the breakdown of transit times and shipping rates below (in AUD currency): 

New Zealand (1-2 business days): $15 or FREE over $150

USA & Canada (2-4 business days): $15 or FREE over $150

Europe & UK (3-4 business days): $15 or FREE over $150

Asia (2-4 business days): $15 or FREE over $150

Rest of World (3-5 business days): $15 or FREE over $150

From time to time, we may run promotions where we offer free or discounted shipping.

As soon as your order is shipped we will send you a shipping confirmation email with a tracking number.

Keep in mind that it can take up to 48 hours before the track & trace is available. Haven't received a confirmation email? Please contact us at customerservice@locionne.comand our team will assist you.

If items you've received are faulty, if you've been sent the wrong item, or items are missing, please Contact Us to address the issue. 

Please note that we are not liable for any orders that are lost or damaged during transit, once they are dispatched. Please contact the shipping carrier to file a claim. 

We offer sizing exchanges on full-priced items within 30 days after purchase. Please note that for exchanges, return postage costs will be borne by the customer. Exchanges are also subject to availability. In the event that your requested item is unavailable, we will issue you with a credit note. To request an exchange, please visit our Returns Policy.

We have tested all our leggings in every fabric composition and colourway to ensure they are squat-friendly, however, this will vary depending on the colour you choose. With lighter coloured fabrics, seamless flesh-toned underwear is recommended as we can not quarantee 100% opaqueness.

Our garments made with LotionTech fabric contains collagen derived from fish scales that are naturally occuring in the ocean. While it may not align with strict vegan principles, we prioritise ethical and sustainable sourcing to minimise enviromental impact.

All our other garments not containing collagen are free from animal by-products and 100% vegan.

Refer to the FABRIC tab on each product for details on the composition of our fabric.

Didn't find what you were looking for?

Contact us via the form below and our team will assist you. Please allow up to 3 business days for our team to respond.

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