We are a brand dedicated to merging luxurious comfort with timeless style.

Driven by our high standards and attention to detail, we create pieces that not only look sophisticated but feel incredible to wear.

We understand the frustrations of finding garments that balance comfort and style, and we design with that in mind. We aim to create solutions for women who want to dress their best without compromising on comfort.

Pronounced “lo-see-OWN.” The name Lociónne is inspired by our commitment to comfort and luxury. Just as our fabrics are designed to feel soft and effortless, the name carries a sense of smooth, flowing elegance. Rooted in our passion for crafting premium, comfortable garments, Lociónne reflects our belief that style should always feel as good as it looks.

At the moment, are exclusively online. However, we occasionally bring our collections to life through warehouse sales and pop-up events.

Follow us on social media to be the first to know about our in-person shopping experiences.

Some of our styles are limited-edition and won’t be restocked, while others belong to our core collection and will return periodically. If an item is set to be restocked, you’ll find a 'NOTIFY ME' button—simply leave your email to receive a reminder when it’s back. Our most popular styles sell out quickly, so we recommend making your purchase early to avoid missing out.

Our garments made with LotionTech fabric contains collagen derived from fish scales that are naturally occuring in the ocean. While it may not align with strict vegan principles, we prioritise ethical and sustainable sourcing to minimise enviromental impact.

All our other garments not containing collagen are free from animal by-products and 100% vegan.

We work to get your order to you as quickly as possible, so once your order is placed, it's typically not possible to modify your order. Please make sure to review your information before completing your order. 

At this time, we are unable to cancel any orders once they are placed. Be sure to check your order details and shipping information before processing your order.

If you believe there is an error, please contact us as soon as possible.

We accept Visa, Mastercard, and American Express credit cards and debit cards, PayPal, ApplePay, AfterPay (available in select regions only) and ShopPay. We also accept Locionne e-Gift Cards before the expiry date. We are unable to accept cheques, bank transfers or cash orders.

Afterpay is a shopping service (and app) that allows you to make a purchase today and pay for it later with four equal installments, every two weeks, interest-free. It's available on all orders $35 and above. It is only available in select countries.

Afterpay is free when you pay on time. If you miss a payment you may be charged late fees.

We are based in Melbourne, Australia but we ship worldwide. Orders outside of Australia may be subject to custom duties and taxes applied at the destination country. Any additional fees are the responsibility of the recipient. 

If you are unsure whether we deliver to your city or country, please contact us first.

Australia: Standard shipping (2-8 business days) is $9.95 or FREE with orders over $50.
Express shipping (1-2 business days) is $14.95 or FREE with orders over $150.

International (prices in AUD): 

New Zealand (1-2 business days): $20 or FREE over $100

USA & Canada (2-4 business days): $20 or FREE over $100

Europe & UK (3-4 business days): $20 or FREE over $100

Asia (2-4 business days): $20 or FREE over $100

Rest of World (3-5 business days): $20 or FREE over $100

From time to time, we may run promotions where we offer free or discounted shipping.

As soon as your order is shipped we will send you a shipping confirmation email with a tracking number.

Keep in mind that it can take up to 48 hours before the track & trace is available. Haven't received a confirmation email? Please contact us at customerservice@locionne.com and our team will assist you.

Orders with in-stock items are processed within 1-3 business days – orders will then be shipped at the speed selected during checkout. We do not ship on weekends or major holidays. Kindly note, that all delivery timelines are subject to change by the shipper.

If your order contains a pre-order item, it will be shipped within 1-3 business days of the pre-order item becoming in-stock.

We have a 30-day return policy, which means you have 30 days after purchase to make a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Sale products are not eligible for a change of mind return.

Visit our Returns Portal to initiate a return.

We offer sizing exchanges on full-priced items within 30 days after purchase. Please note that for exchanges, return postage costs will be borne by the customer. Exchanges are also subject to availability. In the event that your requested item is unavailable, we will issue you with a credit note. To request an exchange, please visit our Returns Policy.

If items you've received are faulty, if you've been sent the wrong item, or items are missing, please Contact Us to address the issue. 

Please note that we are not liable for any orders that are lost or damaged during transit, once they are dispatched. Please contact the shipping carrier to file a claim.